Shipping policy

Shipping Policy

Thank you for shopping with Heron's Mooncake. We strive to get your orders to you as quickly and safely as possible. Below are the details of our shipping process.

Processing & Handling

• Order Processing: All orders are processed and shipped within 3 business days (Monday – Friday, excluding US holidays).

• Shipping Notifications: You will receive a confirmation email with tracking information as soon as your order leaves our facility. In the rare event of a delay, we will contact you immediately via the email provided at checkout.

Shipping Protection & Insurance

Your peace of mind is important to us. Every order is shipped fully insured for the total purchase value. If your package is lost or damaged during transit, please contact us at heronsmooncake@gmail.com so we can initiate a claim and resolve the issue for you promptly.

International Shipping

We welcome international customers! Please note the following regarding global orders:

• Customs & Duties: All international orders may be subject to import duties, taxes, and fees levied by the destination country.

• Responsibility: These charges are the sole responsibility of the customer and are typically due upon arrival at your domestic port. We recommend contacting your local customs office for an estimate of these fees before placing your order.

• Delivery Times: International shipping times vary significantly by destination and customs processing speeds.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are unable to redirect packages once they have been dispatched. Herons Mooncake is not responsible for orders delivered to an incorrect address provided by the customer.